Delete your data
Last updated: September 30, 2026.
This page explains how anyone can ask MyViralPad, LLC ("MyViralPad", "we") to delete the personal information we hold about them, what we delete, and how long it takes. It goes with our Privacy Policy, section 4. It covers every account you can sign in with: TikTok, Instagram, Facebook, YouTube (Google), X, Telegram, Snapchat, Discord, Twitch, and LINE.
1. How to ask
There are two ways, and both delete at once.
In MyViralPad: Me → Settings → Delete account. It deletes your account right away and logs you out on every device. This works whichever account you signed in with. If your MyViralPad wallet still has money in it, we first ask you to move it out or save your wallet key, so you never lose it; we never move it for you.
Through Instagram or Facebook, without signing in to MyViralPad: in Instagram or Facebook, open Settings, then Apps and websites, remove MyViralPad and send the data deletion request (see section 5). The platform sends the request to us and we delete your data at once. We give back a confirmation code; its page shows the result. If no MyViralPad account is linked to that account, the page says we found nothing to delete, and we keep only a scrambled one-way copy of the account number from the request (not the number itself) so we can check it if you contact us.
You can also email hello@myviralpad.com with the subject line Delete my data. Please include:
- which social account you used to sign in (TikTok, Instagram, Facebook, YouTube, X, Telegram, Snapchat, Discord, Twitch, or LINE) and its username or handle; and
- anything else you want removed, such as messages you sent to support.
Send the email from the address linked to your account if you gave us one. If you did not, or you no longer have access to it, we may ask you to confirm you own the account in another reasonable way, such as signing in once with that social account, before we delete anything. This protects your information from being deleted by someone else.
You do not need to give a reason, and we will not treat you differently for asking.
2. What we delete
When you ask, we delete:
- your MyViralPad account;
- the profile details we received from your social sign-in: the platform's user ID (for Instagram, both IDs it gives us), your username or handle, display name, the link to your profile picture (for Snapchat, your Bitmoji avatar), follower or subscriber count, and the mark saying the account was confirmed. The Privacy Policy lists exactly which of these each platform gives us;
- your saved settings and your age-confirmation answer;
- our records of messages and reminders we sent you or received from you; and
- on request, the emails you sent to support.
If coins on MyViralPad were created by you, or name your account as the one that receives their fees, we remove your username, display name and follower count from our records of those coins. Your picture is never stored on a coin.
3. What we keep, and why
- Your platform user ID, on coins that name you. If a coin on MyViralPad names your social account as the one that receives its fees, we keep only that account's platform user ID (a number, not your name or username) on our record of that coin. We keep it so money set aside for you can still reach you if you come back and prove the account is yours. Nothing else about you is kept with it.
- Your wallet link, if your wallet still holds money or coins still pay it: if a deletion request reaches us (for example one Instagram or Facebook sends us) while your MyViralPad wallet still holds money, or while it is empty but coins on MyViralPad still send their fees to it, we delete everything else but keep one record that the wallet belongs to your platform user ID, and we email you, if you gave us an address, so you can log in with the same account and move the money or reach those fees.
- A few other records: records of takedown requests and account strikes (they hold the old account ID, so our repeat-infringer rule keeps working), the unsubscribe list (so we never email an address that opted out again), and the wallet addresses on our records of coins created on MyViralPad (they are public on the blockchain anyway).
- Blockchain records. Coins and transactions on a public blockchain, including a coin's own name and description, can't be changed or deleted by anyone, including us.
- Technical logs (IP address, browser and device type, pages requested, time of each request) are kept for security for up to 90 days and then deleted automatically. They are not tied to your account after it is deleted.
- Records the law requires us to keep, for example to comply with a legal request, are kept only as long as the law requires.
- Support emails are kept for up to 2 years unless you ask us to delete them.
4. How long it takes
- We reply to confirm we received your request.
- Delete account in the app, and deletion requests Instagram or Facebook send us: deleted at once.
- Requests by email: deleted within 7 days (after we confirm the request is yours). This includes information we received from YouTube through YouTube API Services.
- We email you when it is done.
Deleting your data at MyViralPad removes only our copy. It does not delete anything on TikTok, Instagram, Facebook, YouTube, Google, X, Telegram, Snapchat, Discord, Twitch, or LINE, and it does not delete the emails you keep in your own mailbox.
5. Removing MyViralPad's access on the platform
You can also stop a platform from sharing anything more with us, at any time, in that platform's own settings. This ends future sharing; it does not by itself delete your MyViralPad account or what we already hold. Only Instagram and Facebook tell us when you remove our access, and we then log you out; on the other platforms you stay logged in until you log out. To have that deleted, use Delete account in the app, email us, or use the platform's own "request deletion" option where it has one (Instagram and Facebook do). Menu names can move around as the apps change; if a step below no longer matches, look for "apps", "connected apps" or "authorized apps" in that platform's settings, or just email us.
- YouTube / Google: Google Account permissions, then remove MyViralPad. If you remove access there, we delete the YouTube data we hold about you within 30 calendar days.
- Instagram: Instagram app → Settings → Website permissions → Apps and websites → Active → MyViralPad → Remove. Removing it only disconnects Instagram. If you also ask Instagram to send us a deletion request, we delete your data as described in section 2 and give you a confirmation code.
- Facebook: Facebook app → Settings & privacy → Settings → Apps and websites → MyViralPad → Remove. Removing it only disconnects Facebook. If you also ask Facebook to send us a deletion request, we delete your data as described in section 2 and give you a confirmation code.
- TikTok: TikTok app → Settings and privacy → Security and permissions → Manage app permissions → MyViralPad → Remove access.
- X: Settings → Security and account access → Apps and sessions → Connected apps → MyViralPad → Revoke app permissions.
- Telegram: Telegram app → Settings → Privacy and Security → Connected websites (or Active sessions) → MyViralPad → Disconnect.
- Snapchat: Snapchat app → Settings → Connected Apps → MyViralPad → Remove App.
- Discord: User Settings → Authorized Apps → MyViralPad → Deauthorize.
- Twitch: Settings → Connections → Other Connections → MyViralPad → Disconnect.
- LINE: LINE app → Settings → Account → Authorized apps → MyViralPad → Unlink.
We keep your account number, name, username, follower count (where the platform gives one) and a link to your profile picture from these platforms only while you use MyViralPad. We never store your password or access token for any of them, and we never post for you. Requests that a platform sends us on your behalf are handled the same way, in the same time.
6. Questions
Anything about your data: hello@myviralpad.com. The Privacy Policy describes everything we collect and why.
Postal address: MyViralPad, LLC, 2600 South Shore Blvd., Suite 300, League City, Texas 77573.
Phone: 832-303-1657.